# Settings

> Saved replies, blocked visitors, model access and billing, the workspace's name, and your OneInfer account: everything that applies across Aura.

The sections are **Notifications**, **Appearance**, **AI and billing**, **Saved replies**, **Tickets**, **Blocked visitors**, **Integrations**, **Environments** and **Workspace**. [Notifications](https://aura.oneinfer.ai/docs/notifications), [Integrations](https://aura.oneinfer.ai/docs/integrations) and [Environments](https://aura.oneinfer.ai/docs/environments) have their own pages, and **Tickets** is under [Reply target and assigning](https://aura.oneinfer.ai/docs/tickets#reply-target-and-assigning).

## Saved replies

Saved replies are answers your team writes once and puts into chats. The whole workspace shares them.

![Settings, Saved replies: four replies with their text](https://aura.oneinfer.ai/docs/images/settings-saved-replies.webp "Saved replies, demo data")

1. Under **New saved reply**, give it a **Title**, such as "Refunds".
2. Write the **Reply**. `{name}` becomes the visitor's first name, or "there" for someone unnamed.
3. Choose **Add**.

In a chat, **Saved replies** by the reply box lists them to search and insert. **Save as a reply** saves what you've just written. A workspace can have up to 200.

## Blocked visitors

Everyone your team blocked from chatting, on all your bots, with when and why. **Unblock** lets them chat again. You block someone from their panel on [Live](https://aura.oneinfer.ai/docs/live#block-someone) or in Chats.

Blocks match the visitor's network as well as the visitor, without storing their IP address, so people on the same network are blocked too. That's why blocks normally end after 1, 7 or 30 days.

## AI and billing

![Settings, AI and billing: model access, and the plan with this month's AI conversations](https://aura.oneinfer.ai/docs/images/settings-ai.webp "AI and billing, demo data")

### Model access

Aura answers through your OneInfer account. When you create your first bot, Aura creates an API key for itself in your account, so you have nothing to copy. **Model access** shows its state: **Ready**, **Not set up** or **Needs attention**.

- **Verify** checks the key still works.
- **Set it up again** makes a new key, if the old one was revoked.
- **Use your own API key instead** lets you give Aura a key you created under API keys in the OneInfer console. It must belong to the same account.
- **Disconnect** stops your bots answering until access is set up again.

Owners and admins change model access.

### Your plan

What you've used this month, what you pay for, and any unpaid fees. See [Pricing and billing](https://aura.oneinfer.ai/docs/billing).

## Workspace

Rename your own workspace here. An organisation's workspace takes the organisation's name, managed in the OneInfer console.

**Your account** shows who you're signed in as, with a link to the OneInfer console for your password, sign-in methods, credits and API keys, and **Sign out**.

## Appearance

Light or dark, for Aura in this browser. The chat on your site has its own theme, in each bot's [Look step](https://aura.oneinfer.ai/docs/bots/chat-widget).