# OneInfer Aura > How to set up Aura, the AI chatbot for your website that answers visitors, shows who is on your site and turns their visits into insights. Aura is a product of OneInfer (https://oneinfer.ai). It runs at https://aura.oneinfer.ai, where teams sign in with their OneInfer account. Each page below is the Markdown copy of a page of Aura's docs; the HTML pages are at the same address without ".md". ## Get started - [OneInfer Aura documentation](https://aura.oneinfer.ai/docs/index.md): How to set up Aura, the AI chatbot for your website that answers visitors, shows who is on your site and turns their visits into insights. - [Get started with Aura](https://aura.oneinfer.ai/docs/getting-started.md): Sign in with your OneInfer account, create your first bot, give it your pages and see it answer, before you add it to your website. - [Add the chat to your website](https://aura.oneinfer.ai/docs/install.md): Install Aura's chat with one script tag, choose the sites it may run on, hide it on some pages, and tell the bot who is signed in. - [How Aura works](https://aura.oneinfer.ai/docs/how-aura-works.md): The parts of Aura and how they fit: workspaces, bots, the chat on your site, conversations, visits, people, tickets and insights. ## Your bot - [Persona, answers and the AI model](https://aura.oneinfer.ai/docs/bots/answers.md): Set your bot's greeting and instructions, choose what it answers, pick the AI model by what 1,000 chats cost, and set its daily limits. - [Give your bot knowledge](https://aura.oneinfer.ai/docs/bots/knowledge.md): Add pages from your website, files and text for your bot to answer from, keep them up to date, and test what it finds for a question. - [Bring in your team, and opening hours](https://aura.oneinfer.ai/docs/bots/handoff.md): Choose when the bot hands a visitor to your team, set opening hours, and decide what happens when nobody replies or nobody is online. - [The chat on your site](https://aura.oneinfer.ai/docs/bots/chat-widget.md): Brand the chat button and panel, add a teaser message on the pages that matter, and see what your visitors see as they chat. - [Voice and calls](https://aura.oneinfer.ai/docs/bots/voice.md): Let visitors speak their questions and hear answers read aloud, or call your bot from the chat, and what each costs. - [Alerts, Slack and Microsoft Teams](https://aura.oneinfer.ai/docs/bots/alerts.md): Choose what each bot alerts your team about, and send urgent alerts to a Slack or Microsoft Teams channel as well as Aura. ## Working with visitors - [See who is on your site with Live](https://aura.oneinfer.ai/docs/live.md): Live shows everyone on your sites right now, the page they're on and where they came from, and lets your team take over a chat or message anyone. - [Find and work through chats](https://aura.oneinfer.ai/docs/chats.md): Search every chat from the last 12 months by what was written or who it's with, filter by state, rating, ticket and tag, and export to CSV. - [Tickets](https://aura.oneinfer.ai/docs/tickets.md): A chat that reaches your team becomes a light ticket with a status, an assignee, a priority and tags, so nothing the team owes gets lost. - [People](https://aura.oneinfer.ai/docs/people.md): Everyone who has chatted in the last 12 months, with their details, chats and recent visits, found by name, email or your site's id for them. - [Visits and visitor journeys](https://aura.oneinfer.ai/docs/visits.md): Every visit to your sites in the last 30 days, how each page was used, and one person's whole journey: pages, clicks, goals and chats. - [Notifications and sounds](https://aura.oneinfer.ai/docs/notifications.md): Choose how Aura's alerts reach you, as popups, sounds or desktop notifications, mute them, and quieten a bot in your own browser. ## Insights - [Read your Insights](https://aura.oneinfer.ai/docs/insights.md): What Aura's Insights measure, from visitors and chats the AI resolved to frustration, page speed and conversions, and how to read and share them. - [Page reports and heatmaps](https://aura.oneinfer.ai/docs/insights/pages-and-heatmaps.md): See how one page is used, where its visitors came from and went next, and a heatmap of their clicks drawn on the page itself. - [Goals and events](https://aura.oneinfer.ai/docs/insights/goals.md): Count sign-ups, purchases and other conversions with page and event goals, and see how many of them chatted with the bot first. ## Team and settings - [Your team and roles](https://aura.oneinfer.ai/docs/team-and-roles.md): Share a workspace with your OneInfer organisation, see what each role can do in Aura, and how replies, assignments and handovers work in a team. - [Connect your help desk with webhooks](https://aura.oneinfer.ai/docs/integrations.md): Send tickets, messages and ratings from Aura to Zendesk, Freshdesk, Jira, ServiceNow, HubSpot or your own code with signed webhooks. - [Settings](https://aura.oneinfer.ai/docs/settings.md): Saved replies, blocked visitors, model access and billing, the workspace's name, and your OneInfer account: everything that applies across Aura. - [Environments and bots as code](https://aura.oneinfer.ai/docs/environments.md): Keep test and live bots apart with environments, export bots as files, and deploy their settings from your repository with deploy keys. - [Pricing and billing](https://aura.oneinfer.ai/docs/billing.md): What Aura costs, $1 a month per bot and 2ยข per AI-answered conversation plus the AI's own cost, and how it's paid from your OneInfer credits. - [Privacy and your visitors' data](https://aura.oneinfer.ai/docs/privacy.md): What Aura records about your visitors and for how long, what to put in your privacy policy, and how to delete someone's data when they ask. ## Help - [Questions about Aura](https://aura.oneinfer.ai/docs/faq.md): Answers to common questions about OneInfer Aura: what it costs, AI keys, what the bot does when it doesn't know, privacy, help desks and more. ## Optional - [All of the docs in one file](https://aura.oneinfer.ai/llms-full.txt): every page above, in order, as Markdown. - [Privacy for your chat](https://aura.oneinfer.ai/guides/privacy.html): what to add to your privacy policy when you use Aura's chat. - [Passing visitor details](https://aura.oneinfer.ai/guides/visitor-details.html): telling Aura who a signed-in visitor is.