OneInfer Aura documentation

Aura is an AI chatbot for your website. It answers visitors from your own pages, shows you who is on the site right now, brings your team in when someone needs a person, and turns every visit into figures you can act on.

These docs cover everything in the Aura app at aura.oneinfer.ai, in the order most teams meet it: set up a bot, put it on your site, then work with the people it talks to and read what they do.

#Start here

• Get startedSign in with OneInfer, create a bot and see it answer, in about ten minutes.
• Add the chat to your siteOne script tag, the sites it may run on, and telling the bot who is signed in.
• Teach it your businessPages, files and text the bot answers from, and how to check what it finds.
• Read your InsightsVisitors, chats the AI resolved, frustration, page speed and conversions.

#What Aura does

• Answers from your own content. The bot reads the pages, files and text you give it and answers visitors in the chat on your site, in their language if you want. When it doesn't know, it says so and offers a person. See Answers and the model and Knowledge.
• Shows who is on your site. Live lists everyone on your sites right now: the page they're on, where they came from, their device and their chat. You can message any of them.
• Brings your team in. Visitors ask for a person, wait too long or hit a question the bot can't answer, and your team hears about it in Aura, Slack, Microsoft Teams or by email. A teammate joins the same chat. See Handoff and opening hours.
• Keeps track of what the team owes. A chat that reaches the team becomes a light ticket with a status, an assignee, a priority and tags. Webhooks send it on to your help desk.
• Measures what visitors do. Clicks, scrolling, rage and dead clicks, page speed, errors and goals, on every page, with heatmaps drawn on your own pages and each visitor's journey.

#How the docs are organised