DocsTeam and settings
Pricing and billing
You pay for the bots you keep on and the conversations the AI answers. Your team's replies, teammates and every feature are free.
What you pay
| What | Price |
|---|---|
| Each bot that's on | $1 a month |
| Each conversation the AI answers | 2¢, however long it is |
| The AI's own cost | Passed on with no markup: from about 0.1¢ to 1.8¢ a conversation, depending on the model |
In all, 1,000 conversations a month cost about $21 to $38, and about $25 on the model we recommend.
Free on every plan: your team's replies, as many teammates as you like, seeing visitors live on your site, and every feature.
What counts as a conversation
One chat in which the AI answered the visitor at least once. A long back-and-forth still counts as one. Chats only your team answered, and the bot's "I'm not sure" replies, are free.
The AI's own cost
Each bot's Model step shows what 1,000 conversations a month would cost on each model, so you can choose with the numbers in front of you. The recommended model costs about $4.50 for 1,000. Voice, calls and AI insights are also paid at OneInfer's prices, with no Aura fee on voice.
How you pay
Everything is paid from your OneInfer balance, which you top up in the OneInfer console. In an organisation's workspace, the organisation's credits pay.
- A bot's month is taken when you create it, then every 30 days while it's on.
- Conversation fees are taken once a day, for the day before.
- The AI's cost is taken as the AI is used.
Pause, delete and free slots
- A paused bot costs nothing. Turn it off under On or off in Go live. Turning it back on after its month ended starts a new month.
- Deleting a bot gives what's left of its month to your next bot: the next bot you create before that month ends costs nothing until it does. There's no refund.
If your balance runs low
- A bot's month can't be taken: the bot shows a warning, and it's paused after 7 days unless you add credits.
- Out of credits for the AI: the bot sends its fallback message instead of answering, and offers your team.
- Conversation fees can't be taken: they're taken as soon as you add credits.
Settings, then AI and billing, shows this month's AI conversations and what they cost.
Plans
Starter, Pro, Team and Scale are the same plans across OneInfer's products, with credits every month for Aura, Studio and the OneInfer API. For teams, they include connecting your support ticket system and pricing for your volume, with invoices. Contact us to choose one.